Returns & Exchange Policy

At Suramya Designs, each piece is carefully inspected before dispatch. We accept returns or exchanges only under the following circumstances:

• The product was damaged during transit.

• The product received was incorrect.

Eligibility

To qualify for a return or exchange:

• The request must be raised within 48 hours of receiving the order.

• The product must be returned in its original condition, unused and unworn.

• Original packaging must be intact.

• The barcode/tag attached to the product must be present and undamaged.

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How to Request a Return or Exchange

1. Notify Us

Please submit your return or exchange request within 48 hours of delivery through our return request form or by contacting us at +919686002244.

2. Approval Process

Once we receive your request, our Quality Control (QC) team will review the details and determine whether the item qualifies for return or exchange.

3. Reverse Pick-Up

Upon approval, we will arrange a reverse pick-up.

For ring and bangle size exchanges:
A shipping fee of ₹250 will be charged to cover pick-up and re-delivery costs.

4. Replacement or Store Credit

Once we receive the returned product, our Quality Control (QC) team will carry out a final inspection.

• If the product passes the final inspection, we will ship a replacement of the same product.

• If the same product is unavailable or out of stock, we will issue Store Credit equal to the value of the order.

Store Credit Validity: 3 months from the date of issuance.

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Non-Refundable & Non-Returnable Situations

Returns, exchanges, or refunds will not be accepted in the following cases:

• Package lost during shipment.

• Package refused by the recipient.

• Products returned in used, worn, altered, or damaged condition.

• Returns due to size issues (please refer to the size guide before purchasing).

• Incorrect or incomplete delivery address provided by the customer.

• Products that are not damaged or defective.

• Minor variations in colour, finish, texture, or design due to photography, screen settings, or handcrafted processes.

• Orders with more than three failed delivery attempts.

• Products returned without the original barcode/tag or with a damaged barcode/tag.

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Shipping Liability

Suramya Designs is not responsible for returns that have not been officially approved and notified to us. We are also not liable for packages lost or damaged while being returned by the customer.

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Authenticity Guarantee

All products sold by Suramya Designs are guaranteed to be authentic and crafted with the highest standards of quality and craftsmanship.